Frequently Asked Questions

Bill tracker & reminder app
questions, answered

Find answers to common questions about smartCent’s features, security, and support. If you need further assistance, our team is here to help.
Why choose smartCent?

smartCent was founded in 2024 on the belief that people need a cost-effective, straightforward and secure way to track their finances. Our app helps users make better financial decisions by offering automatic expense categorisation, bill tracking, and budget management tools. Whether managing day-to-day expenses or planning for future goals, smartCent empowers you to take control of your finances easily.

Key features include:
Automatic expense categorisation
Marking transactions as bills for easy tracking
Customisable budgets to help you stay on track

How secure is my data?

We understand the importance of protecting your financial data. At smartCent, we use a multi-layered approach to keep your information safe:
Data Encryption: We use industry-standard encryption to safeguard your data. The database is also GDPR compliant.
Secure Connections: Partnering with Credit Sense ensures your banks are securely connected with bank-grade security and that we have read-only access to your data. We use TLS encryption for data transmission.
Data Privacy: Our robust database security ensures that your data is under your control and no one can get unauthorised access. See Privacy Policy and Data Policy for more details.
Password Security: Your password is encrypted, and we never have access to it. If you forget your password, you can easily reset it yourself.
Two-Factor Authentication (2FA): Every login requires 2FA for an extra layer of protection.
Payments Security: Partnering with Stripe ensures that all payment and subscription information is handled securely without storing your credit card or other payment details.

Why do you need my bank login information?

Your details are required to establish a secure connection with your bank. We do not have access to or store any of this information.

Can smartCent transfer money?

No, smartCent only has read-only access to your bank data. This means we cannot transfer money between your accounts or perform any other action beyond retrieving and displaying your transaction data in your smartCent account. We only gather necessary data for viewing purposes.

How do I get started with smartCent?

Getting started is simple:

  1. Sign up: Use your email or Google account to create an account.
  2. Choose a plan: Pick Starter, Standard or Premium. Every plan starts with a 3-day free trial. Starter and Standard let you add accounts and bills manually, and Premium adds live feeds for automated tracking. See the pricing page for what each plan includes.
  3. Customise your experience: Your transactions are automatically categorised. You can adjust categories, mark transactions as bills, and set up budgets.
  4. Track your progress: Use the dashboard, budgeting tool and calendar to monitor spending, bill payments, and more.
How do I subscribe to a plan?

Subscribing to a smartCent plan is easy and secure. After signing up, simply choose the plan that fits your needs. Payments are processed securely via Stripe, and you can upgrade, downgrade, or cancel your plan anytime. We do not store payment information, ensuring your financial details are always safe.

What happens if I unsubscribe during the trial period?

If you cancel during your 3-day free trial, you won't be charged.

What if I want to delete my account?

You have a choice to delete your user account anytime.

How can I report a bug or provide feedback?

We’re always eager to improve! To report an issue or offer a suggestion, contact our support team directly via the online chat or email us at customersupport@smartcent.com.au. We appreciate your feedback, as it helps us make smartCent better for everyone.

Security

Your security is our highest priority

Safely get bank feeds with bank-grade security. Reliable Cloud Infrastructure with AWS. TLS Encryption for Data Transmission. User Data Privacy Enabled.
At smartCent, protecting your data is at the core of everything we do. We understand that managing your finances requires complete trust, which is why we use bank-grade encryption, SSL protection, and secure cloud hosting on AWS to safeguard your information. Your login details are never stored, and your personal data is never shared with third parties. Every transaction, reminder, and insight within smartCent is handled through encrypted channels to ensure confidentiality and peace of mind. With robust security frameworks and continuous monitoring, we make sure your financial data stays private, protected, and in your control.
SSL Encrypted
Hosted at AWS
User Data Privacy Enabled